Refunds, deposits & rescheduling
Rules for deposits, cancellations, and refunds on Routing Node System audit and assessment engagements.
Last updated: 28 July 2026
Scope
These terms apply to paid engagements described on this site: operational controls audits, pre-license readiness assessments, reconciliation and settlement desk reviews, and board pack facilitation. They do not cover products, subscriptions, or physical goods, which we do not sell.
Deposits
A 40% deposit typically secures the fieldwork window stated in the engagement letter. Deposits are credited against the final invoice.
Cancellation by the client
- More than 14 days before the agreed kickoff: full deposit refund minus any documented third-party costs already incurred (for example, pre-booked travel).
- 7–14 days before kickoff: 50% of the deposit is refundable.
- Fewer than 7 days before kickoff, or after kickoff materials are issued: deposit is non-refundable.
Rescheduling
One reschedule with at least 10 days’ notice is usually accepted without fee, subject to auditor availability. Further moves may incur a rescheduling charge of up to 10% of the engagement fee.
No-shows and delayed access
If key interviewees or evidence are unavailable for more than two scheduled fieldwork days without notice, we may pause the engagement and charge for days already prepared. Restart dates are requoted.
Work already started
Once scoping workshops or sampling have begun, fees for completed stages are payable. Partial refunds, if any, apply only to unused later stages and are calculated in writing.
Non-refundable items
Third-party translation rush fees, pre-approved travel booked at the client’s request, and completed board facilitation sessions are non-refundable.
Refund process and timing
Email hello@routingnodesystem.digital with your engagement reference and reason. Approved refunds are processed within 14 business days to the original payment method.
Our cancellation
If we must cancel for reasons other than client breach, you receive a full refund of amounts paid for undelivered work, or a rescheduled window at no extra fee, at your election.